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AI Agents & Messaging

Improve Engagement & Increase Satisfaction

Don't leave customers feeling abandoned and on hold. Connect with them on the channels they use every day.

Fuzzlab’s AI-powered digital agents and event-driven messaging put you in control, delivering guided customer experiences that save time, drive clarity and build trust.

Make every interaction count

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WhatsApp

Help customers access your products & services without friction

Save time on every call, with a unified contact management platform

Access an ecosystem of specialist services, in chat or through the Fuzzlab API

Engage customers when it matters & build trust, with personalised, event-driven messages

Listen at scale & respond instantly in any language, with AI that understands your customers, your policies & services

Works with: Microsoft Teams WhatsApp Business Facebook Messenger
and more

Insight into every interaction

Customers

CSAT

Cost Savings

✅ Click Here For Case Study
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Begin offering digital channels, automating process with AI agents, or drive enterprise change, with unified contact centre tools

Fuzzlab: for Social Housing

We started Fuzzlab to help social housing providers diagnose repairs more accurately, using Machine Learning.
With the help of visionary social housing leaders, our MVP quickly evolved into a set of customer service agents.

Today, we offer a complete platform, combining AI automation, asynchronous digital messaging, and a unified contact centre that enables better customer outcomes, reduces pressure on staff, and keeps customers engaged.

Repairs Agent Support Agent Global Impact Agent

Our Journey

  • 2016 — Machine Learning
    MVP to diagnose repairs
  • 2018 — Chatbot + HMS
    Integrated chatbot with housing system
  • 2019 — New Channels
    Added Facebook, sunset Alexa
  • 2020 — Agent Framework
    Livechat and agent architecture
  • 2021 — Contact Centre v1
    Omnichannel contact centre launched
  • 2023 — WhatsApp + Microsoft
    Became official ISV on each platform
  • 2024 — Adapter Launch
    Microsoft Teams and WhatsApp
  • 2025 — Dynamics Contact Centre
    CRM integration and Copilot

See Fuzzlab in action

Discover how our automation tools and unified contact centre can transform your customer service.

Frequently Asked Questions

Do I need a CRM or other information management system to use Fuzzlab?

Fuzzlab can be deployed with or without a CRM. If you have one, we can integrate. If you don’t, we can still help you automate and unify your communication channels.

Can customers use WhatsApp or SMS to contact us?

Yes. Fuzzlab supports WhatsApp, SMS, voice, email and web chat out of the box. Residents can contact you however works best for them.

Is Fuzzlab secure and compliant for public sector?

Absolutely. Fuzzlab follows ISO 27001 best practices, offers UK-hosted options, and supports GDPR-compliant data handling throughout.

How quickly can we get started?

You can launch your first AI assistant and digital channels, like WhatsApp, within days. A full contact centre takes a little longer, with implementation starting at 6 weeks.

Why are you called Fuzzlab?

One of our founding objectives was to give customers a warm, fuzzy feeling. It’s a symbol of great customer service and reflects our mission to make public services less intimidating and more accessible.